General Policies

Minimums

Hat and garment quantities cannot be mixed to meet pricing levels.

1. Sportswear & Outerwear - Minimum total order is 24 pieces per graphic -- 6 pieces per style & color. You may combine any sportswear or outerwear to reach a lower price level.
2. Headwear - Minimum total order is 24 pieces per graphic -- 12 pieces per style & color. You may combine any headwear to reach a lower price level.

Set-up Art Charges & Digitizing

If you order 48 pieces of the same design - no charge for set-up or digitizing for the first 8,000 stitches for sportswear and outerwear, 5,000 stitches for headwear. If you order less than 48 pieces of the same design, or for additional designs, we charge $15 per thousand stitches to digitize, with a $50 minimum per design. For designs over the stitches included in the price, the cost is $15 per thousand stitches to digitize.

Diskette Credit

We will credit your account $50 for the first time use of your digitized embroidery diskette.

Embroidery Stitch Count Charges

Up to 8,000 stitches included in price.
8,001 to 12,000 stitches add $1.00 per item.
12,001 to 16,000 stitches add $2.00 per item.
Over 16,000 stitches add $.20 per thousand stitches.

Thread Color Changes

There is no charge for a thread color change in the same graphic. Minimum 12 pieces per thread color combination.

Second Embroidery Location

Second embroidery location will incur a $3.50 up-charge per garment with a maximum of 6,000 stitches and $.20 per thousand stitches above that.

Screen Printing

By quote only. Call us at 919-848-4327 or use our feedback form.

Blank Pricing

Blank garments are available at $3.00 off of the 24 piece price. Blank hats are available at $2.00 off of the 24 piece price. Minimum order for blanks is 24 pieces per style and color.

Shipping

FOB North Carolina unless otherwise stated. Shipping is via UPS unless we are instructed otherwise. Shipping charges will be pre-paid and added to your invoice.

Terms

Standard terms are net 15-days with approved credit. We accept Visa and Master Card.

Returns & Claims

Shortages or defective merchandise must be made within 10 days of receipt of goods. Please contact Logoport for a Return Authorization number before returning any items. We cannot accept returns without an authorization.

Cancellations & Refusals

Custom embroidered orders are not subject to cancellation once into production.

Past Due Accounts

A monthly service charge of 1 1/2% will be added to all past due accounts.

US Shipping Only

We ship to accounts in the United States only!

Sample Policy

Blank Samples

All blank samples are processed at the 24 piece price, less 20%. There is a $3.00 charge per item for shipping samples. Maximum samples per request is 6 pieces.

For customers that have established 15-day terms

We will invoice you for your samples when they are shipped.

For credit card customers

We will charge your credit card when samples are shipped.

Security & Privacy

The safest method of transmitting your credit card information is through our secured web pages. We strongly recommend this method versus the use of a fax or phone. Every section of our web site that requires credit card data is encrypted and secured for your protection and privacy.

Logoport uses 128 bit encryption to protect your personal information. We do not store any of your personal information in an unsecured or internet visible data source.

Regarding your privacy - we keep your information private - period. We do not sell or share any names or any email addresses of any of our customers to anyone for any reason!